WHAT ABOUT VAT & CUSTOMS?
We have four main distribution centers from where we ship out your rewards. These are located in USA, UK, Germany and HK.
We will import and pay for customs for USA, UK and EU.
For all other jurisdictions there may be an additional local VAT and/or customs charge depending on your jurisdiction.
Last updated: May 13, 2021 05:28
WHERE DO YOU SHIP FROM?
We have four main distribution centers from where we ship out your rewards. These are located in USA, UK, Germany and HK.
- USA and Canada will be sent from Tennessee, USA
- UK and EEA (excluding EU) will be sent from the UK
- EU will be sent from Germany
- The rest of the world (“ROW”) will be sent from HK
Last updated: May 13, 2021 05:45
WILL THEY FIT MY EXISTING KNIVES (NON-EDGE OF BELGRAVIA)?
What happens if my blade has a different cutting angle? The short answer is that the blade will adapt to the sharpener, the more you use it.
If you are unsure use the coarse 400 grit grind 10-15 times the first time you use our sharpener. The second time 4-6 times is probably enough. The third time you may not need the coarse side at all, but just 5-6 times with the fine side.
Most kitchen knives have a cutting angle between 30 - 35 degrees. The ISO standard for sharpening dictates 35 degrees. Some Japanese knives have less than 30 degrees. CATRA recommends 30 degrees for most knives as it seems to be the best balance between initial sharpness enduring sharpness. Our sharpener has a 30 degree angle pre-set.
Last updated: May 13, 2021 05:45
HOW LONG WILL IT LAST?
The diamond wheels will last up to 5 years with light/moderate use and up to 2 years with professional/heavy use. To make the wheels replaceable would more than double the cost of the construction. This would mean that we would have to double the cost of the reward. There would also be an increased risk of malfunction. Our design is simple, sturdy and effective at a good value price.
Last updated: May 13, 2021 05:51
WHERE IS IT MADE?
Our sharpener is manufactured by a leading home appliances factory outside Ningbo, near Shanghai in China. The factory is ISO 9001-2015 certified. The sharpeners will be ROTH, CE, UKCE and REACH certified. We will also perform additional independent quality inspections.
Last updated: May 14, 2021 03:31
DOES IT WORK WITH SERRATED KNIVES?
Yes, but it sharpens the tips of the serrations, not the groves. To our knowledge there is currently no electric sharpener in the market that can handle the groves. For the groves you will need a manual conical file.
Last updated: May 14, 2021 03:35
WHEN WILL I RECEIVE THE SHARPENER?
We aim to deliver all sharpeners by March 2022. This is our fifth project and we know that it is very easy to underestimate the shipping time. Most Kickstarter campaigns suffer delays. The March estimate is very conservative and we hope to be able to deliver earlier. Please see the timeline in our story for a detailed breakdown.
Last updated: May 14, 2021 03:42
WHAT ENGINE DO YOU USE?
EUROPE (inc UK): 230v, 50Hz, 40W, AC. USA: 120v, 60Hz, 50W, AC.
Last updated: May 16, 2021 01:32
WHAT ABOUT AUSTRALIAN AND NZ BACKERS?
Unfortunately we will not be able to make an Australian and NZ socket. However, we will provide a free adapter plug for you.
Last updated: May 30, 2021 12:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.